Our Policies

Orders of our pre-designed gift selections, that are placed by 12 p.m. central standard time, Mon.- Fri. may be shipped or delivered the day of order unless otherwise instructed. During the Holiday season, same day delivery or shipping will vary based upon the volume of orders and we cannot guarantee same day delivery or shipping. Pricing does not include appropriate sales tax for Missouri residents or shipping and handling. We can hand deliver gifts within the St. Louis, St. Charles metro east areas of St. Louis and delivery charge is based upon zip code. We also ship our gifts FedEx and their standard rates apply. Please note the time frame for regular ground shipping in map below, when you place your order.

We will do everything that we can to ship your order properly but we cannot stress enough, please double check the 'ship to' address. If the shipping address that is received with the order is incorrect and the delivery is returned to us, it can delay the gift delivery substantially and there will be additional shipping charges to re-ship your gift. If the gift is returned to us and not shipped to the proper address, there will be an additional $25 re-stocking fee in addition to the original shipping charges.

We can ship to office buildings, hotels, hospitals or assisted living facilities but require the suite or room number. We hope that you understand, we are not responsible for any delays to the recipient once it reaches the building destination. 

Gift items that include chocolate, will not be shipped between May and through October, unless sent overnight and shipped with ice packs which will incur an additional charges. We always try to ship gifts to arrive before the weekend so as not to sit in a non-climate controlled UPS truck or warehouse through the weekend. Please note that we are not responsible for any leakage or breaking of any bottles of fluid (soda, mustard, jelly, etc.) due to shipping or weather. We do bubble wrap and make sure that products are as secure as possible in packaging of shipping boxes. 

Typically our inventory is well stocked. There are times however, because of the influx of orders, that we may run out of a particular item. When that happens, substitutions may be made for individual products in gifts that are out of stock at the time of your order. We will substitute with a product with equal value or greater value and one that works with the design. 

We will gladly include a gift certificate or gift card from another vendor if the gift card does not exceed the value of the gift. 

Primarily, because of the food nature of the gifts, we're sorry, but we cannot accept returns for resale. We cannot refund custom or special order gifts. We do want to exceed your expectations, however and your satisfaction is of primary importance to us. Please notify us if there are any problems with your gift: 314-843-2396 or info@injoygifts.com